Service Organisations
To support the industry, our solutions offer the possibility of issuing digital work orders, preventive scheduling of interventions, calendar and map display of the same. Within the solutions offered to contribute to the Service Organisations industry, there is also a ticketing portal, which allows customers (clients) to create requests (tickets) and monitor the execution of issued tickets, as well as asset management for managing the maintenance processes of specific machines, machine elements and equipment.
Challenges
- Optimize the response time to the reported failure, directly contributing to the satisfaction of clients.
- Improve communication with clients or responsible persons about the status of the intervention.
- Shorten the duration of the intervention.
- Reduce the percentage of machine or equipment downtime due to lack of regular maintenance.
- Optimize the costs of interventions.
- Improve the organization of resources.
Solutions
- Portal for reporting faults with automatic notification of responsible persons.
- Automatic notification of responsible persons about changes in intervention status
- Predefined work lists according to the type of failure or intervention.
- Control of average equipment failure time, regular maintenance planning and automatic generation of work orders according to defined dynamics.
- The map and calendar display of interventions provides the possibility of optimizing costs, increasing availability and improving the organization of resources.
Explore Our Success Stories
These are the companies that trust us in the industry of Service Organisations. We have partnered with businesses across various industries to deliver exceptional solutions, drive growth, and achieve remarkable results. Every company we partner with represents our success story and makes us proud. We are trying to make the Service Organisations industry as simple and pleasant as possible for our clients by providing first class services.
Example of success (Enel Ps)
Increase in the number of maintenance contracts for which the same number of field workers was in charge by using Bee Platform.
Year 2017
Without using the Bee Platform
Year 2022
With using the Bee Platform
Engagement of servicemen in year 2017
(20 team members)
Without using the Bee Platform
Engagement of servicemen in year 2022
(25 team members)
With using the Bee Platform